Refunds

Refund Policy

A straightforward starter policy for future paid QSOPilot purchases.

Starter refund policy

QSOPilot is desktop software. If paid billing is enabled and you run into a legitimate purchase problem, contact support@qsopilot.com and we will review the issue promptly and fairly.

For new purchases, the default starter policy is that refund requests made within 14 days of the original purchase will be considered for issues such as accidental duplicate charges, activation problems we cannot resolve, or software that materially fails to work as described on a supported setup.

What to include

The email address used for your account or purchase
Your order or payment details once billing is live
A short description of the problem and what you already tried
Screenshots or error details if the issue is technical

What usually is not refundable

Requests made long after purchase without a product or billing issue
Problems caused by unsupported systems, altered software, or account misuse
Cases where the issue was resolved and the product is functioning as described

Support first, then refund if needed

We would rather fix the problem than bounce you around. If activation, licensing, or account access is the issue, support will usually be the fastest path. If we cannot make it right within a reasonable window, we can review a refund request based on the circumstances.

Effective date: March 12, 2026. Billing is not fully live yet, so this policy may be refined once Stripe checkout, subscriptions, and license workflows are finalized.